Question 1

How do I request my first appointment?

Accepted Answer

New clients can send a confidential booking request to info@blueskyhealthcoach.ca. Please include your name, preferred contact method, general area of support, and any preferred days or times.

Question 2

How do I choose a counsellor?

Accepted Answer

You are welcome to browse Our Providers and request someone whose focus and approach feel right for you. If you are not sure, our team can help suggest a provider based on your goals and availability.

Question 3

Do you offer a free consultation?

Accepted Answer

Yes. New clients can book a free 15-minute virtual consultation to discuss goals and determine potential fit before starting counselling.

Question 4

Are sessions available virtually?

Accepted Answer

Yes, secure virtual counselling is available across Canada where a provider's scope of practice permits.

Question 5

Do you offer in-person appointments?

Accepted Answer

In-person availability is being finalised. Please contact us at info@blueskyhealthcoach.ca to confirm the most up-to-date options.

Question 6

How much does counselling cost?

Accepted Answer

Rates are listed on the Rates page. Fees may vary by provider — please confirm the applicable fee before your appointment.

Question 7

Are counselling services covered by extended health benefits?

Accepted Answer

Coverage varies by insurer and plan. Clients are responsible for confirming whether services provided by their selected counsellor are eligible for reimbursement.

Question 8

What is your cancellation policy?

Accepted Answer

Please provide at least 48 hours' notice when cancelling or rescheduling an appointment. Late cancellations and missed appointments may be charged the full session fee.

Question 9

Can faith be included in counselling?

Accepted Answer

Yes, faith-based counselling is available when requested. Clients of all faiths, beliefs and backgrounds are welcome and respected.

Question 10

What happens if I need urgent help?

Accepted Answer

BlueSky Health Coach is not an emergency or crisis-response service. If you or someone else is in immediate danger, call 911 or go to the nearest emergency department. For immediate emotional crisis or suicide support in Canada, call or text 988.

Question 11

Is my information confidential?

Accepted Answer

Counselling sessions are treated as confidential in accordance with applicable professional and privacy standards. Specific limits to confidentiality will be reviewed with you at the start of counselling.

Question 12

Can I request a specific provider?

Accepted Answer

Yes. When contacting us, please indicate the provider you would like to work with and we will do our best to accommodate your preference based on availability.

Frequently asked questions